3D Galaxy Crystal Ball Night Lamp

📧 Check Your Confirmation Email

 After placing your order, you'll receive a confirmation email containing your tracking number. 

🌐 Visit the Tracking Page

 Go to our website and head to the "Track Your Order" section. 

🚚 Track Your Order

 Click "Track" to view the latest updates on your order’s status and estimated delivery time. 

📦 Use Carrier Websites

 You can also track directly on the carrier's website (e.g., Xpressbees,DTDC,Ekart ) using the tracking number. 

📱 Sign Up for Alerts

 Stay updated by signing up for SMS or email notifications for real-time delivery updates. 

🛠️ Contact Support

 If something looks off or you need help, reach out to our customer service team for assistance. 

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

📧 Check Your Confirmation Email** 

 Verify that you received the order confirmation email and the tracking number. 

🔍 Track Your Order** 

 Use the tracking number to check the status of your delivery on our website or directly with the carrier (e.g., UPS, FedEx, USPS). 

📦 Check with Neighbors or Household** 

 Sometimes packages are left with neighbors or family members. Make sure no one else received it on your behalf. 

🏠 Verify Delivery Address** 

 Double-check the shipping address you provided to ensure it’s correct and complete. 

⏳ Wait a Little Longer** 

 Sometimes packages may be delayed. Check if the carrier has provided an estimated delivery date or a delay notification. 

📞 Contact the Carrier** 

 If the tracking status shows it was delivered but you didn’t receive it, reach out to the delivery carrier for more details. 

🛠️ Contact Customer Support** 

 If you still can’t locate your order, reach out to our customer service team for further assistance. We’ll help you investigate the issue. 

💡 Consider Filing a Claim** 

 If your package is confirmed lost, we may assist you in filing a claim with the carrier.

Return Policy

⏳ Return Window** 

 You have **30 days** from the date of delivery to return most items. 

💡 Condition of Items** 

 Items must be **unused**, **unwashed**, and in their **original packaging** to qualify for a return. 

📦 How to Return** 

 - Visit our **Returns Page** on the website to initiate your return. 

 - Follow the instructions and print out the return label. 

 - Pack your items securely and attach the label. 

🚚 Return Shipping Costs** 

 - **Free returns** on defective or incorrect items. 

 - For other returns, customers are responsible for return shipping costs unless otherwise specified. 

🔄 Refunds** 

 Once we receive and inspect your return, we will process a **refund** to your original payment method. 

 Processing time**: Please allow 5-7 business days for the refund to appear. 

⚠️ Non-Returnable Items** 

 Some items are **non-returnable**, including: 

 - Gift cards 

 - Personalized or custom-made products 

 - Opened hygiene products 

❓ Need Help?** 

 If you have any questions or need assistance with your return, our **customer service team** is here to help!

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.